CONFESSIONS OF A PM

Story 1: First Impression

First impressions apply to all facets of life. Impressions such as your first encounter with your future husband or wife; or your first time gazing upon your future home. You just know it was meant to be.
In Real Estate, that latter part is a very important deciding factor in a sale or rental. As a result, good agents will arrive ahead of scheduled meeting time to clean, arrange or sometimes provide refreshments for a prospective buyer or renter.
That’s exactly what I attempted to do that chilly November morning. The plan was to arrive early enough to bake fresh cookies so that the prospective tenant could enjoy, if not the cookies, the welcoming aroma of chocolate chip cookies. After all, who can resist such a treat?
I laid the pre-cut, frozen, store-bought cookie dough perfectly on the baking sheet and placed it in the oven 15 minutes before my appointment arrived. I figured they would be ready just in time, since the package said it took about 10-12 minutes to bake. I had plenty of time to walk the unit and make sure everything was pristine. The bathroom was in top shape. The nicely placed towels were hung and a gentle tug on the hand towel, which sat on top of the bath towel, aligned it in place. A quick glance at the vanity revealed a few drops of water that was quickly wiped off. I was now off to the bedroom, when all of a sudden I realized I was smelling smoke. Wait. Panic. What’s going on?! Is that coming from outside? Then, fear…THE COOKIES! I ran over to the oven and with the help of the kitchen mittens I’d placed near the stove, pulled out the cookie sheet. Turns out I’d used the wrong tray to bake the cookies – this particular sheet was made for baking pizza. So, as the cookies baked, they melted, dripped through the holes and landed on the bottom of the oven, which caused it to burn.
What was more alarming was the fact that my appointment was arriving in less than five minutes. The entire unit reeked of smoke at this point. I ran frantically, trying everything I could possible think of to clear the unit of the smell.  After opening all the windows, I stood by the front door and proceeded to use it as a fan! In the process, I heard footsteps and there, walking up the driveway, was my appointment. I’m sure they wondered why I was shutting and opening the door, their body language and expression said it all, as they slowed their pace to make sure they were in the right place. They quickly figured out why I was looking a little on the foolish side as they approached once they stepped into the unit.
I should mention now, that my passion in life is not baking. There’s something about baking that I just don’t have the patience for…perhaps, it’s the precise need to measure and combine so many different ingredients to create a masterpiece. A masterpiece that, depending on your appliance maker, the altitude, or whether you woke up on the wrong or good side of the bed that day, may or may not turn out right. Or, maybe it’s all the baking tools - like the “cookie sheet” with holes that are not meant for baking cookies (smile). 
So, this first impression didn’t go so well. Although I explained that the unit was a great home and it didn’t come with the smokey scent, that first impression may have been the deciding factor for that particular tenant. A couple of showings later, the unit was eventually rented.
I still have a great laugh as I recall the event of that chilly November morning but without baking this time around. I've since looked into plug-ins with baked goods scent. 
More to come...

No comments:

Post a Comment